Privacy Policy

Welcome to National Heating & Cooling ("we," "our," or "us"). We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, maintain, and disclose information collected from visitors of our website.

1. Information We Collect

When you visit our website or use our referral services, we may collect the following types of information:

• Telephony & Call Information: When you call the telephone numbers displayed on our site, telephony service providers may record information such as your phone number, time of call, call duration, caller ID data, and geographical location. Calls may be monitored or recorded for quality assurance and verification purposes.
• Technical Information: We may collect non-personally identifiable technical information such as your Internet Protocol (IP) address, browser type, operating system, referring URL, and browsing behaviors.
• Voluntary Inquiries: Any information you communicate during conversations with dispatch personnel or local service providers, such as property location and service requirements.

2. How We Use Collected Information

The information we collect is utilized strictly to:

• Connect residential homeowners with independent licensed HVAC contractors and technicians in their local area.
• Operate, maintain, and optimize the functionality of our website and dispatch routing.
• Ensure compliance with relevant legal requirements, contractual obligations, and network standards.
• Prevent fraudulent, unauthorized, or abusive activity on our referral platform.

3. Sharing of Information

We do not sell, trade, or rent personal identification information to third parties for independent marketing purposes. We share call and referral data solely with:

• Independent Service Contractors: Local HVAC technicians and service companies to facilitate scheduling, inspection, and repair requests.
• Telephony & Network Partners: Telecommunications routing and verification partners that support our call connectivity.
• Legal Compliance: When required by applicable law, court order, or governmental regulation.

4. Cookies and Web Analytics

Our website may use standard cookies and analytics tools to enhance user experience and understand navigation patterns. You may set your web browser to refuse cookies or alert you when cookies are being sent. If you do so, some parts of the site may function differently.

5. Third-Party Links & Independent Providers

Our site connects you with independent third-party service providers. We do not control and are not responsible for the privacy practices, policies, or operational standards of third-party contractors or external websites.

6. Security Measures

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of personal data.

7. Children's Privacy

Our referral service is strictly intended for adult homeowners aged 18 and older. We do not knowingly collect personal information from individuals under the age of 18.

8. California & State Consumer Rights

Residents of California and other jurisdictions may have specific rights regarding their personal data, including the right to request disclosure of categories of information collected, the right to request deletion of personal information, and the right to opt out of certain disclosures. To exercise these rights, please contact us using the details below.

9. Contacting Us

If you have questions about this Privacy Policy or the practices of this site, please reach out to: